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Give with Confidence

As a member of the Fundraising Standards Board (FRSB), the National Literacy Trust has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for our work with communities and schools in the UK to improve literacy levels.

Our fundraising promise to you

  • We are committed to high standards
  • We are honest and open
  • We are clear
  • We are respectful
  • We are fair and reasonable
  • We are accountable

Should you have any concerns about the way we fundraise, we have a robust complaints process.  We encourage you to get in touch with your feedback.  And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulator, the FRSB.

To make a complaint, please call 020 7587 1842 or email us at support@literacytrust.org.uk.  

 
 

The National Literacy Trust is a registered charity no. 1116260 and a company limited by guarantee no. 5836486 registered in England and Wales and a registered charity in Scotland no. SC042944.
Registered address: 68 South Lambeth Road, London SW8 1RL.