System requirements for accessing online challenges

In order for pupils to access the online challenges (particularly the video content), you need to ensure your school network can display Flash films, and that you have a broadband connection that can cope with simultaneous downloading of film content by an entire class of users. Films are streamed on our site through Vimeo, so you should also ensure that school filters do not restrict access to content from www.vimeo.com.  

Having problems?

If you're having problems accessing the challenges, there is a chance that features of your school network are to blame. There are a few simple steps you can take to identify the problem:

• check with your IT coordinator/network manager that neither Vimeo or the National Literacy Trust website is being blocked
• check that your system can play Flash Video (may involve opening up port 1935 on your firewall to RMTP traffic)
• check that your system can display Google forms
• check that your system is not being overloaded by multiple video windows playing simultaneously (may be worth checking that individual pupils don't have many windows open all attempting to play videos)

If you still cannot identify the problem, please let us know. Email plrs@literacytrust.org.uk, including as much of the following information as possible, so that we can investigate:

• a screenshot of the error message
• where it occured - which challenge and webpage address
• which web browser you're using - e.g. Internet Explorer, Firefox, Safari
• your operating system e.g. Windows, Mac OS X, Android
• the time and date the problem occurred