Conferences FAQs
Bookings
Invoices
Payments
Changes to bookings
Cancellations/refunds
Venues
Dietary requirements
More information
Bookings
Am I booked on a conference/event?
Confirmation of your booking will have been sent to the email you provided at the time of booking. Please email support@literacytrust.org.uk if you have not received this.
Can overseas delegates book and attend?
Our conferences are open to anyone who wishes to attend and we are happy to welcome colleagues from overseas.
Invoices
We can’t accept the format of your automated online booking invoice. Can you send me a new one in a different format?
Please email support@literacytrust.org.uk for copy invoices, stating your booking or invoice number.
I haven’t received an invoice can you send me a new one?
Your invoice will have been sent to the email you provided at the time of booking. Please email support@literacytrust.org.uk if you have not received this.
Payments
Can we pay after the event has taken place?
All invoices must be paid for within 28 days of placing the booking. Please see our terms and conditions for more information.
Changes to bookings
Can a colleague attend instead if I can’t make it?
We are happy for a colleague from the same organisation to attend in your place. Please let us know of any changes as soon as possible.
Can I attend a different conference in place of the one I booked on?
We are happy to exchange your place up to six weeks before the original event takes place, but your booking may be subject to an admin charge. We are unable to change your booking if the event is to take place in the next six weeks.
Cancellations/refunds
What is your cancellation policy?
Cancellations can be made up until six weeks before the event takes place but may be subject to a cancellation charge. Please see our terms and conditions for more details.
I paid but couldn’t make it to the conference, can I get a refund?
Cancellations can be made up until six weeks before the event takes place but may be subject to a cancellation charge. Please see our terms and conditions for more details.
Venues
Is there parking/disabled facilities/an induction loop at the venue?
For more information about the venue please look at the event listing or visit the venue’s website. A link to each venue’s website is available on the event listing.
Dietary requirements
Can you cater to my dietary requirements?
Where possible we try to cater to individuals’ dietary requirements, but unfortunately this is not always feasible. For more information please see our terms and conditions. If we are unable to meet your request we will notify you in advance of the event.
More information on the content of the event
Where is the event being held?
All the information about the venue for each event is on the event listing as it becomes available.
What’s the agenda for the day?
All the information about each event is on the event listing as it becomes available.
Can I get electronic copies of the handouts/delegate pack?
For some of our conferences these are available to purchase a couple of weeks after the event has taken place. Please see our resources section for more information.
Can I take an extra delegate pack for my colleague?
If there are spare packs we are happy for delegates to take an extra pack for colleagues. Please ask the National Literacy Trust staff on the day.
Future events
What other conferences are there coming up?
You can view a full list of our forthcoming events here.
