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FAQs

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How do I join the National Literacy Trust network?

If you already have a free registered user account for our website simply log in, visit your profile page and click on the link to “upgrade your account”, then follow the steps to sign up.

If you are completely new to the website, visit our registration page, click on the “Join network” button and follow the steps to sign up.

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How do I renew my network membership?

You will be able to renew your membership from 60 days prior to the expiration date of your current subscription. You can renew your membership online by logging in, visiting your profile page, clicking on the link to “Renew now” and following the steps to renew.

If you renew your membership before your current subscription expires, a 10% “early bird” discount will automatically be applied to the subscription price.

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How do I request an invoice for my network subscription?

If you are purchasing a school or organisation subscription, at the checkout stage you will have the option either to pay by credit/debit card or request an invoice. If you choose to pay by invoice you will have the option to give us a purchase order number, which will be quoted on the invoice. The invoice will be sent to you by email on completion of your online order.

If you are purchasing an individual subscription, payment must be made by credit/debit card. Confirmation of your subscription and payment will be emailed to you on completion of your online order.

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How many people can use my network membership?

If you have a school or organisation subscription, up to five members of staff are entitled to set up their own login to access the benefits of membership. Instructions for how to get these additional logins can be found on our about page.

The process differs slightly depending on whether the person signing up already has a login for our website as a registered user (a registered user can log in, but does not have access to the resources and discounts that membership provides), or will need to sign up and create a brand new login. 

Any colleagues signing up under an existing membership will need to quote the membership ID (beginning SCH or ORG).

If you have an individual subscription, only you may access your membership.

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How often do I need to renew my network membership?

Membership can be purchased as a one-year, two-year or three-year subscription. We will contact you when it is time to renew your subscription.

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I can't remember my log in/password for the website - what is it?

You can use our password reminder service to reset your password. If you need help, email webmaster@literacytrust.org.uk

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If I move to a different school/organisation, can I take my network membership with me?

If you have an individual subscription (beginning CNS), you may take your membership with you to a new school or organisation. Please ensure you update the details in your online profile.

If you have a school or organisation subscription (beginning SCH or ORG), the membership is purchased for the school/organisation and not the individual, so if you move to another school/organisation you will need to arrange for your new school/setting to purchase membership if they don’t have it already. If you are moving on, let us know by completing our brief form and we’ll give you 10% off membership for your new school/organisation.

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The National Literacy Trust is a registered charity no. 1116260 and a company limited by guarantee no. 5836486 registered in England and Wales and a registered charity in Scotland no. SC042944.
Registered address: 68 South Lambeth Road, London SW8 1RL.